Friday, June 29, 2007

Officer Reports Done Properly

Part of what makes AmSpirit Business Connections so effective is the commitment to a proven process. Officer Reports are but one component of that process.

I've witnessed more than one chapter over the past few months not covering Officer Reports the way they really should. It's not acceptable to simply state, "I have no Report", in a chapter meeting. At a bare minimum, an Officer should stand up, explain the duties of his/her position, and then move on to the next Officer.

It's also important that all Officer Reports are covered whether that Officer is in attendance or not. This is especially important if guests are present at the meeting. They need to see that there are professional members involved who value these weekly chapter meetings and take it seriously, just as they would in their own business. If several Officers are missing and no one reports for those missing, it does not show the guests a true measure of the chapter's procedures.

This is especially true when key Officers are missing. Secretaries have extremely important reports to share each week. If no one explains the referral tickets and the monthly newsletter (referral report) that is a big mistake. Guests are left to figure it out by themselves.

I know this seems trivial, but little things like Officer Reports can make or break a chapter in the long run. If these become casual, the culture can slowly erode as well.

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